Greet and assist customers in person, over the phone, or via email.
Respond promptly to inquiries about services, vehicles, parts, or warranties.
Explain service processes, estimated timelines, and costs clearly.
Schedule and confirm service or repair appointments.
Coordinate with service advisors, technicians, and parts teams to ensure efficient workflow.
Follow up on vehicle status and keep customers informed throughout the service process.
Handle customer complaints or concerns calmly and professionally.
Resolve issues quickly or escalate them to the appropriate department when necessary.
Document all interactions and resolutions in the system.
Conduct post-service or post-purchase follow-up calls.
Promote available maintenance packages, service promotions, or extended warranties.
Support loyalty initiatives and gather customer feedback.
Maintain accurate customer records and service history.
Process invoices, payment receipts, warranty claims, and return forms.
Ensure proper filing and data entry of all service-related documents.
Berikut ialah senarai pekerjaan lain yang serupa yang mungkin anda rasa menarik.
