HEAD OF BRANCH

• To lead and manage all aspects of the branch's operations within the automotive industry, ensuring profitability, efficiency, high customer satisfaction, and alignment with company standards. The role involves strategic planning, staff leadership, and hands-on management of sales, service, and operations functions.

Key Responsibilities:

1. Branch Operations Management

Oversee daily operations including sales, service, parts, and administration.

Ensure compliance with company policies, industry regulations, and health and safety standards.

Manage stock levels, procurement, and vehicle logistics.

2. Sales & Business Development

Drive branch sales targets for new and used vehicles, parts, and services.

Identify local market opportunities to expand customer base.

Develop and implement local marketing strategies and events.

3. Customer Service Excellence

Ensure high levels of customer satisfaction and retention.

Handle escalated customer issues and complaints professionally.

Monitor and improve customer feedback scores (e.g., NPS, CSI).

4. Team Leadership & HR

Recruit, train, and lead a high-performing branch team (sales executives, service advisors, technicians, etc.).

Set KPIs and conduct regular performance reviews.

Foster a positive, motivated, and customer-centric culture.

5. Financial & Performance Management

Monitor branch P&L, manage budgets, and optimize cost-efficiency.

Analyze performance reports and take corrective actions where needed.

Report on sales, service performance, and operational issues to regional leadership.