Handle incoming calls, emails, chats, or messages from customers in a professional and efficient manner.
Provide accurate information about products, services, orders, and policies.
Resolve customer complaints or issues promptly, escalating complex matters when necessary.
Maintain customer records and update account information in the system.
Follow up with customers to ensure satisfaction and resolution.
Work closely with other departments (e.g., Sales, Technical Support, Shipping) to resolve customer issues.
Meet performance metrics including response time, resolution rate, and customer satisfaction.
Stay up to date on product knowledge, policies, and procedures.
Berikut ialah senarai pekerjaan lain yang serupa yang mungkin anda rasa menarik.
