The Customer Service Officer is responsible for handling customer interactions across various channels (in-person, phone, email, or online platforms), ensuring excellent service, resolving complaints, and supporting overall customer satisfaction. This role plays a key part in building brand loyalty and enhancing the guest experience.
Respond promptly and professionally to customer inquiries, feedback, and complaints.
Provide accurate information about menus, promotions, services, and outlet locations.
Handle order-related issues (delays, wrong orders, refunds, etc.) efficiently.
Coordinate with kitchen, delivery, or operations teams to ensure smooth service.
Record customer feedback and assist in developing service improvement plans.
Maintain a polite, helpful, and empathetic tone in all customer communications.
Use CRM or POS systems to log customer data and issue tracking.
Support online platforms (e.g., WhatsApp, Instagram, delivery apps, or website chat).
Follow up with customers after complaints to ensure satisfaction.
Assist in administrative tasks related to customer records or service reporting.
Berikut ialah senarai pekerjaan lain yang serupa yang mungkin anda rasa menarik.
