CUSTOMER SERVICE OFFICER

Tarikh Iklan : 1 week ago
Tarikh Akhir : 08 Aug, 2025
Jawatan kosong ini akan dilaksanakan dibawah program Sijil Kemahiran Malaysia.

A Customer Service Officer is responsible for providing excellent customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction. They act as the frontline representative of the company, maintaining a positive company image and fostering strong customer relationships.

 

Key Responsibilities:

Respond to customer inquiries via phone, email, or in-person in a professional and timely manner.

Resolve product or service complaints by clarifying the customer's issue, determining the cause, selecting the best solution, and following up to ensure resolution.

Maintain records of customer interactions, transactions, comments, and complaints.

Provide information about products, services, promotions, and policies.

Process orders, forms, applications, and requests accurately.

Escalate unresolved issues to the appropriate departments.

Follow up with customers to ensure their issues are resolved and satisfaction is achieved.

Support sales and marketing efforts through customer engagement and lead generation.

 

 

 
Mengenai Syarikat

Lokasi : Petaling, Selangor
Telefon : 01114372449
Emel : ericwong@westwoodclinic.my
URL : https://www.westwoodclinic.my/
Bilangan Kakitangan : 35
Sektor : Farmaseutikal
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