-To process and manage sales orders from receipt to delivery, ensuring accuracy and timeliness.
-To coordinate with production, logistics, and finance teams to ensure orders are fulfilled according to customer requirements.
-To serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding product availability, order status, and delivery schedules.
-To resolve customer complaints and issues promptly, escalating complex cases to the appropriate departments.
-To maintain and update customer databases, sales records, and related documentation.
-To prepare sales reports, presentations, and other documentation for the sales team and management.
-To liaise with the marketing team to ensure the availability of promotional materials and product information.
-To coordinate with logistics partners to arrange transportation and delivery of products.
-To monitor and track shipments, ensuring timely delivery and addressing any logistical issues that may arise.
-To provide administrative support to the sales team, including scheduling meetings, preparing agendas, and managing correspondence.
