Guest Service Agent | AKADEMI DALAM INDUSTRI

Jawatan kosong ini akan dilaksanakan dibawah program Diploma Professional Malaysia.

Daily self-check on all related system/processes/data retrieval from a related website,
booking engine and restaurant booking system
Taking guest reservations by phone, email or direct and input all reservations efficiently and accurately into the related system
Reply all correspondence promptly within 12-24 hours
Print all respective PMS reports as stipulated in your department specification
Follow up with pre-payment reservations and Letter of Undertaking
Follow up trace report daily and file updated correspondence
Order supplies for the department and generate work order with pertinence to any department physical defects when necessary
Report immediately to superior on any malfunction or breakdown of the switchboard
To check daily BEO Function/Group/FIT request and act on the request and brief all colleagues
Print and email all telephone reports extension end of the month for accounts
Perform any other reasonable duties as required by the Management