FRONT OFFICE SUPERVISOR | AKADEMI DALAM INDUSTRI

Jawatan kosong ini akan dilaksanakan dibawah program Diploma Professional Malaysia.

Supervise and oversee daily operations at the front desk, including check-ins, check-outs, and reservations.
Lead and support front office team members to deliver excellent guest service.
Ensure guest requests, complaints, and feedback are handled professionally and promptly.
Monitor room availability, rates, and bookings in coordination with the reservations team.
Train, coach, and evaluate front desk staff to maintain service standards.
Prepare and manage shift schedules, ensuring adequate staffing coverage.
Perform daily audits of guest folios, payments, and front office reports.
Ensure compliance with hotel policies, SOPs, and safety procedures.
Coordinate with housekeeping and other departments for smooth room turnover.
Handle VIP arrivals, special guest requests, and group check-ins.
Assist in managing front office supplies and inventory.
Maintain a professional and welcoming lobby environment.
Report to the Front Office Manager and assist in administrative tasks when needed.