1. Shift Supervision:
- Oversee the daily operations of the front desk during your assigned shifts.
- Ensure that the front office team is well-prepared, adequately staffed, and meeting service standards.
- Assist in managing guest check-ins, check-outs, and inquiries.
2. Guest Services:
- Provide exceptional customer service to guests and assist with resolving any guest issues or special requests.
- Handle guest complaints or concerns, aiming for prompt and satisfactory resolutions.
- Coordinate with other hotel departments to fulfill guest needs.
3. Front Desk Management:
- Supervise and assist front desk staff, including receptionists and concierge, during your shifts.
- Conduct shift briefings and debriefings to ensure smooth transitions between shifts.
- Maintain a professional and welcoming atmosphere at the front desk.
4. Reservations and Room Assignment:
- Assist with room reservations, ensuring accuracy in booking information.
- Collaborate with the Front Office Manager/ Duty Manager to optimize room occupancy and assign rooms based on preferences and availability.
5. Financial Transactions:
- Monitor and ensure the accuracy of billing and payment collection processes.
- Handle cash and credit card transactions according to hotel policies.
- Assist in reconciling the cash register at the end of each shift.
6. Training and Development:
- Assist in training and mentoring front desk staff to improve their skills and knowledge.
- Provide ongoing coaching and feedback to team members.
- Assist in scheduling and staff management as needed.
7. Technology and Systems:
- Utilize hotel management software for check-ins, check-outs, and reservations.
- Troubleshoot and resolve any technical issues related to front office systems.
8. Communication and Reporting:
- Maintain effective communication with other hotel departments, including housekeeping, maintenance, and F&B.
- Prepare shift reports and communicate essential information to management.
9. Safety and Security:
- Assist in implementing and enforcing security and safety protocols, including emergency procedures.
- Ensure the safety and security of guests and employees during your shifts.
10. Compliance:
- Ensure compliance with all relevant hotel policies, procedures, and regulations.
- Keep updated on local hospitality laws and regulations.
- Ensure timely submission of form C/ any other relevant information to the related Govt. Department/ Police Station in case of foreigners staying in the hotel
